pg soft Privacy Policy — How We Handle Your Personal Data

When you register for an account on the pg soft platform, we collect personal information that is necessary to verify your identity and provide you with access to our services. This includes your full name, date of birth, email address, mobile number, and residential address within the Philippines. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos. During the account verification process, we may request a copy of a government-issued identification document, such as a Philippine passport, driver's licence, or national ID, to confirm that you meet our eligibility requirements. In addition to information you provide directly, we automatically collect certain technical data when you use our platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall user experience for Filipino players. We do not collect any sensitive personal information beyond what is strictly necessary for the operation of the platform and compliance with applicable Philippine regulations.

The personal information we collect is used primarily to operate and manage your account, process financial transactions, and deliver the sports betting and gaming services available on the pg soft platform. We use your identity and contact details to communicate important account updates, transaction confirmations, and security alerts directly to you. Your data also enables us to carry out the identity verification and age checks required under Philippine law to ensure that only eligible users aged 21 and above can access the platform. We analyse aggregated, anonymised usage data to understand how Filipino players interact with the platform, which helps us improve navigation, game availability, and mobile performance over time. Where you have opted in to receive promotional communications, we may use your contact details to send you relevant offers and updates — you can withdraw this consent at any time by contacting our support team. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. All data processing activities are carried out in accordance with the Data Privacy Act of 2012 of the Philippines and other applicable local regulations.

pg soft does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers, but only to the extent necessary for them to perform their specific functions. All third-party partners we work with are contractually required to handle your data securely and in compliance with applicable privacy laws. In certain circumstances, we may be legally required to disclose your personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we receive a valid legal request or if disclosure is necessary to prevent fraud or protect the safety of our users. If pg soft undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. We will never disclose your personal information to any party outside of these defined circumstances without your explicit consent. Any third party that receives your data is bound by strict confidentiality obligations and is prohibited from using it for any purpose other than the one for which it was shared.

Your personal data is stored on secure servers and protected using industry-standard encryption and access control measures designed to prevent unauthorised access, loss, or disclosure. We implement technical safeguards including SSL/TLS encryption for all data transmitted between your device and our platform, as well as firewalls and intrusion detection systems to monitor for suspicious activity. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with access to user data are trained in data protection best practices. We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by our legal and regulatory obligations under Philippine law. When your data is no longer needed, it is securely deleted or anonymised in accordance with our data retention schedule. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine regulatory authority as required by law. We continuously review and update our security practices to address emerging threats and maintain the integrity of your personal information.

As a user of the pg soft platform and a data subject under the Data Privacy Act of 2012 of the Philippines, you have a number of important rights with respect to your personal information. You have the right to request access to the personal data we hold about you, and we will provide you with a copy of that information within a reasonable timeframe upon receipt of a valid request. You also have the right to request the correction of any inaccurate or incomplete personal data, and we will update our records promptly once the correction has been verified. If you wish to have your personal data deleted, you may submit a request to our support team, and we will action it subject to any legal or regulatory obligations that require us to retain certain records. You have the right to object to the processing of your personal data for direct marketing purposes, and we will honour such objections without delay. You may also request that we restrict the processing of your data in certain circumstances, such as while a correction request is being reviewed. To exercise any of these rights, please contact our support team using the details provided at the end of this policy, and we will respond to your request in accordance with applicable Philippine data protection law.

The pg soft platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session when you are logged in, and gather anonymised analytics data about how the platform is used. Essential cookies are necessary for the platform to function correctly and cannot be disabled — these include session cookies that keep you logged in during your visit and security cookies that help protect your account from unauthorised access. We also use functional cookies to remember your preferences, such as your preferred language or display settings, so that you do not need to re-enter them each time you visit. Analytics cookies help us understand which pages and features are most popular among Filipino players, allowing us to prioritise improvements that benefit the most users. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may affect the functionality of the platform. We do not use cookies to track your activity across third-party websites or to build advertising profiles. By continuing to use the pg soft platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer on the pg soft platform. When we make material changes to this policy, we will notify registered users by email or through a prominent notice on the platform, and the updated policy will take effect from the date it is published. We encourage you to review this page periodically to stay informed about how we are protecting your personal information. Your continued use of the platform after any changes to this policy have been published constitutes your acceptance of the updated terms. If you do not agree with any changes to this policy, you should stop using the platform and contact our support team to request the closure of your account. The date at the bottom of this page indicates when the policy was last reviewed and updated. For any questions about changes to this policy or how they affect your rights, please reach out to our support team using the contact details provided below.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pg soft handles your personal data, you are welcome to get in touch with our support team at any time. You can reach us by email at support at pgsoft.date, and we will do our best to respond to your enquiry within a reasonable timeframe. For questions about your specific account data, please include your registered email address in your message so that we can locate your records and respond accurately. If you believe that your data privacy rights have been violated and we have not resolved your concern to your satisfaction, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all privacy-related enquiries seriously and are committed to resolving any issues in a fair, transparent, and timely manner. You can also visit our FAQ page for answers to common questions about account management and data handling. Our goal is to ensure that every Filipino player on the pg soft platform feels confident that their personal information is in safe hands.